FAQ
Digital Download
What is a printable digital download?
A printable digital download is a digital file that you can download and print at home or at a local print shop.
How do I access my digital download?
After purchase, you will receive an email with a link to download your files. You can also access your downloads through your account on our website.
What format are the digital downloads in?
Our digital downloads are provided in high-resolution PDF format/JPG, ensuring excellent print quality. You will receive a 300 dpi image in PDF or JPG file
How can I ensure the best print quality?
For best results, print your downloads on high-quality paper or cardstock using a good printer. Files can be printed from home or you can also take the file to a professional print shop for optimal results. Please note that colors may vary slightly depending on printing.
I am having trouble downloading or printing my order. What Can I do?
If you experience any difficulty downloading or printing your poster, please contact us so we can assist you.
Editable Template
Do I need a Canva Pro subscription to use the templates?
Our templates are made with the free app Canva - you just need a Canva account to access them. All editable template designs are created using free features and images. You can sign up for free at canva.com
I’m new to Canva. Will I be able to use your templates easily?
Absolutely! We totally get that starting with something new can feel a bit daunting, but we promise, our Canva templates are super user-friendly. Plus, we provide easy-to-follow instructions with each template. You’ll be creating stunning designs in no time!
Are the images in the templates included?
Yes, they are! All images in our templates are either completely free to use or are included with your template purchase. Feel free to use them as is, or swap them out with your own to personalize your design even more.
What if I accidentally mess up the template? Can I reset it?
No worries! If you ever feel like you’ve taken a wrong turn with your design, just use the link in your purchase email to access the original template again. And remember, experimenting is part of the fun!
Can I customize the templates to fit my brand?
Yes, and we encourage it! Our templates are designed to be fully customizable. Change the colors, fonts, and images to match your brand’s vibe. It’s all about making it uniquely yours.
Shop Question Related
Can I pay with Credit Card?
e accept payment with all major credit cards/debit cards. It's optional to have a PayPal account when shopping from us.
Please kindly follow the guidelines below:
- Click check out with Paypal. You'll be directed to Paypal.
- Select "checkout as a guest" and pay with a Credit/Debit Card
- Fill in your details under the "Paypal Guest Checkout" option
Do you offer refund?
Due to the nature of digital prints, we do not offer refund on digital products. If you have trouble please contact us immediately and we will find a solution